Case notes

What changed, and what it cost

Eight short write-ups of past projects, each with the package it took. Every client, person and number is made up.

Order lead time down 68%

A regional freight forwarder untangled the hand-offs between sales, planning and the warehouse.

11 fixes ranked by effort

One week of listening to tickets showed three root causes behind two thirds of the backlog.

9 sites, one booking system

A monthly rhythm moved nine clinics off nine different scheduling habits without closing a single chair.

Quote turnaround: 3 days to 40 minutes

A design studio replaced ad hoc estimates with a menu of scopes the whole team could price.

Time to offer: 41 to 27 days

A twelve person lab replaced a shared spreadsheet with a simple pipeline and clear owners for each stage.

Close: 11 working days to 5

A bakery group with twelve shops cut its monthly close in half by fixing the inputs, not the finance team.

34 playbooks owned by the team

A seasonal shop documented how it really runs, so the next peak did not depend on one person's memory.

42 vendors cut to 27

A health charity found duplicate suppliers and unused contracts hiding in three systems.

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