Process
From first call to handover in five steps
No mystery in the middle. You know what happens, what you get and what I need from you at every step.
01
Intro call
A free 30 minutes. We talk about what slows you down. No slides, no pitch.
You get: An honest view on whether I am the right fit.
02
Scope and quote
You build a quote in the calculator, or we do it together. The price you see is the price for that scope.
You get: A written quote within one working day.
03
Diagnose
I look at how the work really moves: tickets, calendars, hand-offs and a few real examples.
You get: A map of the process as it actually runs.
04
Fix
We change one thing at a time, with the people who do the work, and measure each change.
You get: A short progress note every Friday.
05
Hand over
Playbooks, training and a review date, so it keeps working without me.
You get: Playbooks and a 30 day check-in.
What I need from you
One person who can make decisions
3 to 5 hours a week from the people doing the work
Real examples, not polished ones
How we will work
One shared channel, no email threads
A progress note every Friday
No surprise invoices: the quote is the price