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Healthcare
Retainer
4 months
Nine clinics on one calendar
A monthly rhythm moved nine clinics off nine different scheduling habits without closing a single chair.
Client
Oakline Dental Group
Sector
Healthcare
Duration
4 months
Result
9 sites, one booking system
The situation
Each clinic booked patients its own way: a paper diary, two spreadsheets, three different software tools. Head office could not see cancellations until the end of the week, and empty chairs were invisible.
What we did
Picked one booking tool with the front desk leads, not for them.
Migrated one clinic per fortnight, starting with the most sceptical.
Held a weekly 45 minute session for blockers, and one async channel in between.
The numbers
After four months all nine clinics shared one calendar. Same-day cancellations were refilled 31 percent more often, because the next clinic over could see the gap.
Why a retainer
The tool was the easy part. The habits took months, and the weekly rhythm kept the migration moving at the pace of the slowest clinic.
Package used: Retainer, 4 months, one add-on. In the calculator that scope lands around €14,000. Prices on this site are placeholders and every client in this case note is fictional.
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