LogisticsSprint
Nineteen days to ship an order, down to six
Order lead time down 68%
A regional freight forwarder untangled the hand-offs between sales, planning and the warehouse.
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E-commerce
Sprint
7 weeks
Handing the playbook back
A seasonal shop documented how it really runs, so the next peak did not depend on one person's memory.
Client
Kestrel Outdoor
Sector
E-commerce
Duration
7 weeks
Result
34 playbooks owned by the team
The situation
Kestrel's peak season ran on the operations manager's memory. When she took a week off in March, a delayed supplier order took four people to untangle.
What we did
Recorded how the ten busiest weeks actually ran.
Turned recordings into short playbooks, one page each, with an owner.
Trained the team to update them, not just read them.
The numbers
Thirty four playbooks, each with an owner and a review date. During the next peak the operations manager took her first full week off in two years, and nothing waited for her.
Package used: Sprint, 7 weeks, two add-ons. In the calculator that scope lands around €11,750. Prices on this site are placeholders and every client in this case note is fictional.
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