Nineteen days to ship an order, down to six

The situation

Fernlight quoted fast and shipped slowly. An order passed through sales, planning, customs paperwork and the warehouse, and each hand-off added a wait. Nobody owned the whole path, so nobody saw that the median order took nineteen days to leave the building.

What we did

• Walked 40 real orders from quote to dispatch and timed every wait.

• Merged two approval steps that always agreed with each other.

• Gave the planning lead a single board with a daily 15 minute check.

• Wrote down the three cases that really need customs review, and let everything else skip it.

The numbers

Six weeks later the median order left in six days. Late deliveries fell from 22 percent to 7 percent. The team kept the board and the daily check after the engagement ended.

What I would do differently

Start the order walk in week one instead of week two. It found the real problem faster than any interview did.

Package used: Sprint, 6 weeks, two add-ons. In the calculator that scope lands around €10,500. Prices on this site are placeholders and every client in this case note is fictional.